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Tag: Excellence Accelerator
Compassion Tribe Video Series: Supporting Your Staff in Crisis
PRC Excellence Accelerator® coach Kathleen Lynam, RN, MPA, shares ways you can learn skills to help support staff during the COVID-19 health crisis.
Compassion Tribe Video Series: Intro
Katie Owens, CPXP, introduces the Compassion Tribe Video Series, a new collection of PRC Excellence Accelerator® resources.
PRCcast Mondays With Mel: Disrupting Healthcare Innovation with Dr. Trevor Turner
From horses to humans, Dr. Trevor Turner is disrupting traditional views on medicine. As a physician and PRC Excellence Accelerator® coach, Trevor has a passion for surgical alternatives and stirring up some dust…literally.
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
The Power of Service Recovery
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.