Katie Owens, CPXP, introduces the Compassion Tribe Video Series, a new collection of PRC Excellence Accelerator® resources.
Tag: Excellence Accelerator
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
The Power of Service Recovery
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.
Accelerate Your Path to Excellence
We’re expanding our suite of services to include PRC Excellence Accelerator®, powered by Healthcare Experience Foundation. This new offering will provide on-site coaching and comprehensive solutions to drive meaningful outcomes.