Why does PRC use an Excellent-Poor scale?

Why does PRC use an Excellent-Poor scale?
CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs.
Join Erin Godden, PRC CAHPS Communication Manager, as she outlines the updates to the 2019 CAHPS for ACOs.
Each year, PRC participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey vendor training to stay up to date on CAHPS happenings. So what did we find out this year?
6 Reasons Why Population Surveys Are the Future of Community Health