by Noah Larsen | Sep 29, 2020 | Patient Experience
In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...
by Noah Larsen | Sep 2, 2020 | Patient Experience
Key Points Q4 2019 HCAHPS data will be used for Hospital VBP for hospitals who submitted it. Q1 2020 and Q2 2020 HCAHPS data will not be used for Hospital VBP, even if it is submitted. No direction has been given regarding star ratings or publicly reported data....
by Noah Larsen | Aug 31, 2020 | Patient Experience
The last several months have brought profound changes to both the employee experience and patient experience. Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to...
by Noah Larsen | Aug 21, 2020 | Patient Experience
Your hospital has recently received your annual VBP report from CMS, and now your leaders are asking, “How does this information relate to the improvement work we are doing NOW?” PRC’s Jan Gnida, CPXP, will walk you through how to use our innovative VBP Calculator on...
by Isaiah Dominguez | Mar 25, 2020 | Patient Experience
In response to the extreme and uncontrollable circumstances we are experiencing, CMS published a press release this weekend outlining exceptions and extensions for many CMS deadlines. CMS recognizes that data collected during this time may not reflect the “true level...
