by Isaiah Dominguez | Dec 17, 2019 | Patient Experience
PRC is a partner in every sense of the word — we define success the way our clients define success. We understand the regulatory, demographic, and financial challenges hospitals face in today’s marketplace. Everything we do is designed to help hospitals build a...
by Isaiah Dominguez | Dec 9, 2019 | Patient Experience
With the sharp decline in national HCAHPS response rates over the past few years, PRC has researched response rate data trends and the relationships between reporting variables. In our published PXJ research regarding the correlation of response rates and HCAHPS...
by Isaiah Dominguez | Dec 4, 2019 | Patient Experience
On November 19th, 2019, the Agency for Healthcare Research and Quality (AHRQ) presented Recent Insights into CAHPS Survey Modes and Response Rates. The AHRQ moderator set the stage by clearly articulating that the goal of this research is to evaluate strategies for...
by Isaiah Dominguez | Oct 23, 2019 | Patient Experience
Each year, acute-care hospitals participating in the Centers for Medicare & Medicaid Services’ (CMS) Hospital Value-Based Purchasing (VBP) program receive scores based on their performance. According to CMS’ website, they designed the VBP program with the intent...
by Isaiah Dominguez | Sep 30, 2019 | Excellence Accelerator
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people. That same year, Wang revisited a Medium article detailing how ethnography is the key to making big...
