by James Ratliff | Nov 2, 2023 | Patient Experience
Jan Gnida CPXP and Katie Owens, MHA, CPXP, join us on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the...
by Noah Larsen | Oct 6, 2022 | Employee Experience
This week we are joined by a veteran guest of the Healthcare Experience Matters Podcast, created by our Healthcare Experience Federation (HXF) partners, to discuss the different ways we can work to move past empathetic distress as healthcare workers. We welcome back...
by Noah Larsen | Sep 29, 2022 | Patient Experience
Patient Rounding is a practice and a process, designed to connect leaders and patients and giving patients confidence in the organization, the team, its leadership, and quality of care. Why? To validate staff performance and provide a mechanism for following up on...
by Noah Larsen | Sep 29, 2022 | Patient Experience
Defining patient experience excellence is at the foundation of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast interview this week with Lara Burnside. Lara is Senior Vice President, Chief Experience Officer with JPS Health...
by Noah Larsen | Sep 22, 2022 | Employee Experience
The need to foster healthy work environments for our leaders, staff and physicians and equip our teams with tools to broaden civility and combat incivility is at an all-time high. Over the past 12 months our Healthcare Experience Foundation (HXF) partners’...