The Healthcare Experience Matter Podcast examines shifts in data within patient experience trends since the start of the pandemic.
Tag: Healthcare Experience Foundation
Exploring the Burden of Empathetic Distress in Healthcare
This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.
Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
What Patient Experience Excellence Looks Like with Lara Burnside
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
What it Takes to Restore a Culture of Civility in Healthcare
The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.
How Leadership Behavior Helps Reduce Employee Turnover
Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.