This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.
Tag: Healthcare Experience Foundation
Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
What Patient Experience Excellence Looks Like with Lara Burnside
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
What it Takes to Restore a Culture of Civility in Healthcare
The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.
How Leadership Behavior Helps Reduce Employee Turnover
Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.
Advancing the Patient Experience in Children’s Healthcare
On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.