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Tag: Healthcare Experience Matters

Empathy wood carving

Exploring the Burden of Empathetic Distress in Healthcare

October 6, 2022

This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.

Posted in Employee ExperienceTagged Compassion, empathy, Healthcare Experience Foundation, Healthcare Experience Matters
Smiling healthcare professionals

What Patient Experience Excellence Looks Like with Lara Burnside

September 29, 2022

Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.

Posted in Patient ExperienceTagged Healthcare Excellence, Healthcare Experience Foundation, Healthcare Experience Matters, Patient Experience
Upset nurse speaking to doctor

What it Takes to Restore a Culture of Civility in Healthcare

September 22, 2022

The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.

Posted in Employee ExperienceTagged Civility, Employee Communication, Healthcare Experience Foundation, Healthcare Experience Matters
doctors and care teams treating patients

How Leadership Behavior Helps Reduce Employee Turnover

September 15, 2022

Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.

Posted in Employee ExperienceTagged Employee Engagement, Healthcare Experience Foundation, Healthcare Experience Matters, Healthcare Leadership, Retention, turnover
nurse holding up infant's feet

Advancing the Patient Experience in Children’s Healthcare

September 8, 2022

On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.

Posted in Patient ExperienceTagged children's healthcare, Healthcare Experience Foundation, Healthcare Experience Matters, Patient Experience, pediatrics
Abstract blur hospital corridor defocused Medical background

Communication and Patient Empathy in Fast-Paced Settings

September 1, 2022

Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”

Posted in Patient ExperienceTagged empathy, Healthcare Experience Foundation, Healthcare Experience Matters, patient communication, Patient Experience
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