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Tag: Key Drivers

Group of confident healthcare professionals.

2022 Key Drivers FAQ

April 8, 2022

One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

Posted in Patient ExperienceTagged FAQ, Key Drivers, key drivers of excellence, Patient Experience
Stethoscope and tablet on top of data char

Confidence in Reporting: Key Drivers® and Snapshots

January 16, 2022

“Confidence in Reporting” sessions educate you on feedback provided in PRC reporting, so you can understand, discuss, and act upon your data.

Posted in Confidence in ReportingTagged Key Drivers, Patient Experience, PX Success Series, Reporting
Happy patient being treated by dedicated medical staff

Data-Driven Motivation: A PRC Partner Spotlight

June 21, 2021

MidMichigan Health’s success comes from both a dedicated care team & keeping a pulse on their patient experience through PRC’s healthcare discovery platform.

Posted in Patient ExperienceTagged CG-CAHPS, employee motivation, healthcare data, Key Drivers, Patient Experience, PRC EasyView, Voices
Convergence Background, Converge Toward Objective

Key Drivers of Excellence® for Physician Engagement

August 9, 2019

Understanding PRC’s Key Drivers® of Excellence and how they help you understand your Physician Engagement study.

Posted in Physician PartnershipTagged Key Drivers, Physician Engagement
Hospital staff deciding on a course of treatment for their patients

Discussing Key Drivers®

April 23, 2019

How do I talk to staff about our Key Drivers®?

Posted in Patient ExperienceTagged Key Drivers, patient perceptions
Car keys on dashboard close up, driver leaving parked auto opened, car theft

Understanding Key Drivers®

April 23, 2019

What does my Key Driver® mean?

Posted in Patient ExperienceTagged Excellence, Key Drivers
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