by Noah Larsen | Apr 8, 2022 | Patient Experience
PRC provides Key Drivers of Excellence® to prioritize your important initiatives. Managers want to increase scores, but often do not know where to start, especially since a typical patient loyalty survey has 25-30 questions. Key Drivers® tell you what is most...
by James Ratliff | Jan 17, 2022 | Confidence in Reporting
PRC’s PX Success Series “Confidence in Reporting” sessions educate you on the feedback provided in PRC’s reporting of your patient data, so you are empowered to understand, discuss, and act upon your data. These sessions provide an explanation...
by Noah Larsen | Jun 21, 2021 | Patient Experience
MidMichigan Health is a nonprofit health system whose facilities serve 23 counties within the state of Michigan. In 2021, the organization received the Michigan Performance Excellence Award, securing their eligibility to apply to the Malcom Baldrige National Quality...
by Noah Larsen | Aug 9, 2019 | Physician Partnership
Key Drivers of Excellence® are the areas that are most influential to physicians’ overall perceptions; in other words, they provide you with a more specific place to focus your efforts. Every survey question provides information, but not every piece of information is...
by Noah Larsen | Apr 23, 2019 | Patient Experience
Key Drivers of Excellence® are the areas that are most influential to patients’ overall perceptions; they provide you with a more specific place to focus your efforts. The definitions of “Cleanliness,” “Patient Privacy,” and other Key Drivers may vary depending on the...
