Open Trans-Canada Highway Canadian Rocky Mountains

Communication and the Patient Experience: A Two-Way Street

It’s no secret that top-notch communication promotes success in almost any field, but when those you’re communicating with are often in a hurry and under a lot of pressure, how can you get to the point without sacrificing content?

Emergency Department Sign

Turning data into doing: Monitoring patient satisfaction in the emergency department

Overcrowded emergency facilities place a strain on the department’s ability to offer the best possible care. Research using PRC data helps staff and leadership find time to restructure or reorganize work presents an undeniable challenge for staff and leadership alike.