Did you know that significant relationship exists between the nurse work environment and all HCAHPS patient satisfaction measures, not just those related to nursing?
Communication and the Patient Experience: A Two-Way Street
It’s no secret that top-notch communication promotes success in almost any field, but when those you’re communicating with are often in a hurry and under a lot of pressure, how can you get to the point without sacrificing content?
Turning data into doing: Monitoring patient satisfaction in the emergency department
Overcrowded emergency facilities place a strain on the department’s ability to offer the best possible care. Research using PRC data helps staff and leadership find time to restructure or reorganize work presents an undeniable challenge for staff and leadership alike.