by James Ratliff | Dec 14, 2023 | Patient Experience
When we look towards enhancing the patient’s experience, it’s not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In...
by Noah Larsen | Sep 1, 2022 | Patient Experience
Today’s podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.” We are excited to be joined by Dr. Gibson for the first time on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this...
by Noah Larsen | Aug 1, 2022 | Patient Experience
Missouri Baptist Sullivan Hospital is a 35-bed critical access hospital located in Sullivan, Missouri. A member of BJC HealthCare, the hospital employs 395 care team workers to serve the patient populations of Crawford, Franklin, and Washington counties. With a strong...
by Noah Larsen | Aug 22, 2019 | Patient Experience
“Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care, improve perceptions of the hospital, communicate reasons behind actions, etc. Quint Studer often talks about “key words at key times,” which are...