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Tag: Patient Experience

Woman on phone during discharge call.

Reducing Readmissions with CARES™ Connect

May 31, 2023

Join us as we share new research surrounding CARES Connect, the impact it’s demonstrating, and how it optimizes post-discharge follow-up.

Posted in Patient ExperienceTagged CARES, CARES Connect, Discharge Calls, Patient Experience, patient safety, Readmissions
Nurse at right bedside listening to female patient's heartbeat with a stethoscope.

Revisiting Our HCAHPS Response Rate Analysis Post-Pandemic

May 31, 2023

In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.

Posted in Patient ExperienceTagged covid-19, HCAHPS, Patient Experience, Response Rates
Doctor speaking with patient in hospital.

What 2023 Medicaid Redeterminations Mean for Your Hospital

May 15, 2023

As Medicaid officials begin redetermining coverage and eligibility, millions of patients nationwide face losing their health insurance.

Posted in Patient ExperienceTagged CMS, covid-19, Medicaid, Patient Experience
Hospital executive speaking with care team

Client Spotlight: Recognizing and Supporting Care Teams Translates to Excellent Patient Care

April 27, 2023

A strong organizational culture supports a thriving patient experience, so Norwalk Hospital leads efforts to ensure excellence in both.

Posted in Employee Experience, Patient ExperienceTagged Employee Engagement, employee experience, Healthcare Leadership, Patient Experience, recognition
Viewing star ratings on a phone

Power of Transparency: Sharing the Patient Voice

March 14, 2023

Discover a simple addition to your patient experience to meet patients online before they choose to walk through your doors.

Posted in Consumer & Brand, Patient ExperienceTagged Brand, Online Reputation, Patient Experience, star ratings, Transparency
Man calming his patient before the gastroscopy at the modern clinic

What You Need to Know About OAS CAHPS in 2023

January 30, 2023

Explore “things to know” about OAS CAHPS and how PRC can collect meaningful data surrounding your patients’ outpatient surgical experiences.

Posted in Patient ExperienceTagged CAHPS, CMS, OAS CAHPS, outpatient, Patient Experience, VBP
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