While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.
Tag: Patient Experience
The Importance of Patient Experience on Consumer Perceptions
Branding is not just for clothes, soft drinks, or other consumer goods; it’s extremely important for healthcare institutions as well.
Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
What Patient Experience Excellence Looks Like with Lara Burnside
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
Advancing the Patient Experience in Children’s Healthcare
On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.
Communication and Patient Empathy in Fast-Paced Settings
Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”