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Tag: Patient Experience

Group of nurses gathered around hospital bed

Speed to Trust: What Can We Gain with Better Senior Leader Rounding? – Healthcare Experience Matters Podcast

May 12, 2022

Senior Leader Rounding is not new, and effective senior leader rounding is timeless.

Posted in Employee EngagementTagged employee culture, Healthcare Experience Matters, Patient Experience, Senior Leader Rounding
doctor explains a diagnosis to senior woman patient

CARES and Anesthesia Communication

May 11, 2022

Patient centered communication surrounding anesthesia and keeping our patients safe.

Posted in Patient ExperienceTagged Anesthesia, CARES, Communication, Patient Experience
Doctor holding red heart ball with heartbeat

Simple Ways to Authentically Show Gratitude as Healthcare Leaders – Healthcare Experience Matters Podcast

May 5, 2022

Today’s discussion focuses on the implementation of gratitude in straightforward and unique ways to make a genuine impact on people.

Posted in Employee EngagementTagged employee culture, Employee Engagement, Gratitude, Patient Experience
Doctor with clipboard speaking to patient

A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office

May 4, 2022

Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.

Posted in Patient ExperienceTagged CG-CAHPS, Doctor's office, Loyalty, Patient Experience
Emotional stress of young doctor

Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson – Healthcare Experience Matters Podcast

April 28, 2022

Explore the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.

Posted in Employee Engagement, Patient Experience, Physician PartnershipTagged emotional intelligence, Employee Engagement, Mental Health, Patient Experience
Doctor and nurse reviewing patient information in a hospital bed

CMS Releases HCAHPS National Pandemic Performance Data

April 22, 2022

CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.

Posted in Patient ExperienceTagged CMS, covid-19, HCAHPS, Patient Experience
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