One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.
Tag: Patient Experience
Radiation Oncology (RO) Model Proposed to be Delayed
CMS proposed delaying the current start date of the RO Model from 1/1/23 to a date that will be established through future rulemaking.
Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast
We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference.
Using Data to Tell a Story and Improve the Patient Experience – Healthcare Experience Matters Podcast
Explore the possibilities of sifting through data to gain key insights and using data to tell a story and improve the patient experience.
2022 HCAHPS Vendor Update Training Information
Since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures.
Case Study: Coming Together to Optimize Care Access
Asante works to actualize their organizational vision statement to be a “trusted healthcare partner for life—every person, every time.”