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Tag: Patient Experience

Group of confident healthcare professionals.

2022 Key Drivers FAQ

April 8, 2022

One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

Posted in Patient ExperienceTagged FAQ, Key Drivers, key drivers of excellence, Patient Experience
Cancer treatment in a modern medical private clinic or hospital with a linear accelerator.

Radiation Oncology (RO) Model Proposed to be Delayed

April 7, 2022

CMS proposed delaying the current start date of the RO Model from 1/1/23 to a date that will be established through future rulemaking.

Posted in Patient ExperienceTagged CAHPS Updates, CMS, Patient Experience, Radiation Oncology
Doctor and patient consulting.

Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast

April 7, 2022

We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference.

Posted in Patient ExperienceTagged Beryl Institute, Elevate PX, Healthcare Experience Foundation, Healthcare Experience Matters, Patient Experience
Doctor using digital tablet to improve patient experience

Using Data to Tell a Story and Improve the Patient Experience – Healthcare Experience Matters Podcast

March 24, 2022

Explore the possibilities of sifting through data to gain key insights and using data to tell a story and improve the patient experience.

Posted in Patient ExperienceTagged Excellence Accelerator, Healthcare Experience Foundation, Healthcare Experience Matters, Patient Experience, storytelling
Hospital Nurse With Digital Tablet Talks To Senior Patient

2022 HCAHPS Vendor Update Training Information

March 17, 2022

Since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures.

Posted in Patient ExperienceTagged CAHPS, CMS, HCAHPS, Patient Experience

Case Study: Coming Together to Optimize Care Access

February 28, 2022

Asante works to actualize their organizational vision statement to be a “trusted healthcare partner for life—every person, every time.”

Posted in Patient ExperienceTagged Asante, care access, case study, Patient Experience
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