Without loyal patients, your hospital’s financial health will suffer. Learn how engaged employees & physicians improve loyalty and patient experience.
Jill Golde describes communication improvement strategies that result in improvement on CAHPS, while improving the patient experience and helping employees gain greater fulfillment.
How do you turn raw HCAHPS data into patient centered care? Cara Hitt from Kadlec Regional Medical Center answers these questions and more.
Eric B. LoMonaco, Director of Diagnostic and Interventional Radiology, at Monterey Peninsula shared key points on usage and strategy behind Excellence 24/7.
Julie Lichtenburg, Director Patient Care Services at Presence Saint Joseph Hospital, details how to deploy an off-shift leader rounding initiative.
In this webcast, we will explore the variety of factors that medical groups should consider when making a decision about what kind of patient experience measurement will best meet their needs.