by Isaiah Dominguez | May 10, 2019 | Patient Experience
VOICES® is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient. The cadence of a speaker’s voice brings new weight to comments, offering a depth of motivation not possible with other methods. Often...
by Isaiah Dominguez | May 10, 2019 | Employee Experience, Patient Experience, Physician Partnership, Utility
PRC was excited to host our first, one-day Excellence in Healthcare Summit in Indianapolis on May 3rd, 2019. Our experienced team of presenters from PRC, Excellence Accelerator®, and Industry leaders engaged a full house of attendees on a range of topics from...
by Isaiah Dominguez | May 8, 2019 | Employee Experience, Patient Experience
According to new research from PRC and the Healthcare Experience Foundation, across both Emergency Department and Critical Care Unit patients, perceptions of teamwork between doctors, nurses, and staff was the number one key driver impacting patient loyalty. The...
by Isaiah Dominguez | Apr 26, 2019 | Patient Experience
No matter your position in the healthcare industry, Patient Experience Week is something special. Whether you’re the CFO of a hospital, a frontline nurse manager, or the associate marketing director of a healthcare market research organization (hello!), patient...
by Isaiah Dominguez | Apr 25, 2019 | Patient Experience
“Hospitals may not be getting enough responses to showcase caregiver efforts” The positive correlation between Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores and response rates accentuates the need for hospitals...
