by Noah Larsen | Mar 29, 2019 | Patient Experience
PRC Patient Norms, sometimes referred to as benchmarks, establish rankings and allow comparison to other facilities with which PRC conducts research. You can view the normative breakout for any question on your survey using the Norms application on...
by Noah Larsen | Mar 28, 2019 | Patient Experience
“We ask our patients to rate their care at the bedside and what we hear does not match the PRC scores. When we do post-discharge phone calls, everyone says ‘excellent.’ There must be something wrong with the data.” While the desire for healthcare professionals to...
by Noah Larsen | Mar 28, 2019 | Patient Experience
Once PRC receives a client’s file and performs the necessary quality checks, we pull a random sample large enough to complete that week’s needed interviews (in accordance with the sample plan). In order to obtain the correct number of completed interviews, PRC pulls a...
by Isaiah Dominguez | Mar 18, 2019 | Patient Experience
Each year, PRC participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey vendor training to stay up to date on CAHPS happenings. So what did we find out this year? HCAHPS has some big changes headed our way for 2019!...
by Isaiah Dominguez | Mar 12, 2019 | Patient Experience
One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.” In our 40-year history, we have constantly...
