We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.
Tag: Patient Loyalty
Excellence In Healthcare Regional Summit – What an Opportunity!
Personally, I love to take advantage of opportunities as they present themselves. Whether a prospect comes at me professionally or in my private life, I can’t resist the chance to experience, pursue, or learn something new.
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Medical Safety
A rapid improvement resource for a foundational expectation in the patient experience.
VOICES®: Bring Context to Patient Comments
VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient.