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Tag: patient perceptions

Compass on a green background

Experience Mapping

November 5, 2019

Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.

Posted in Excellence Accelerator, Patient ExperienceTagged Best Practices, Excellence Accelerator, Patient Experience, Patient Loyalty, patient perceptions, Patient Surveys
Diverse hospital staff meeting in board room to review policies

Adding Patient Perceptions to Control Charts

September 24, 2019

How do we incorporate patient perception data into Control Charts?

Posted in Patient ExperienceTagged Best Practices, charts, control charts, emergency rooms, Patient Experience, patient perceptions
Nurse cares for a elderly patient lying in bed in hospital

Scripting the Patient Conversation

August 22, 2019

How should we script conversations with patients?

Posted in Patient ExperienceTagged Best Practices, Communication, key words, patient communication, Patient Experience, patient perceptions, Scripting
Hospital staff deciding on a course of treatment for their patients

Discussing Key Drivers®

April 23, 2019

How do I talk to staff about our Key Drivers®?

Posted in Patient ExperienceTagged Key Drivers, patient perceptions
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