In the Age of the Internet, many caregivers hope their patients come to them with questions about what they read online. In all reality, fewer Americans than ever talk to their doctors about what they find.
Many of you, especially those working with patients, regularly encounter illiterate adults and may not even know it.
CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs.
Join Erin Godden, PRC CAHPS Communication Manager, as she outlines the updates to the 2019 CAHPS for ACOs.
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Methodist Health System uses multiple research tools for strategic decisions. Learn how PRC data can help build a culture of excellence.