In the Age of the Internet, many caregivers hope their patients come to them with questions about what they read online. In all reality, fewer Americans than ever talk to their doctors about what they find.
Tag: Patient Satisfaction
Care despair: What health insurance literacy means for public health
Many of you, especially those working with patients, regularly encounter illiterate adults and may not even know it.
Proposed Rule Looking for Feedback on the CAHPS for ACOs/MIPS Programs
CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs.
2019 CAHPS for ACOs
Join Erin Godden, PRC CAHPS Communication Manager, as she outlines the updates to the 2019 CAHPS for ACOs.
Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Case Study: 7 Ways to Meet and Exceed Patient Expectations
Methodist Health System uses multiple research tools for strategic decisions. Learn how PRC data can help build a culture of excellence.