One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.”
Tag: Patient Satisfaction
Under Construction: How to Tell Patients Your Hospital Is Getting a Facelift
My Grandpappy was a carpenter, building houses in late twentieth-century Pennsylvania, carefully nestling one-of-a-kind houses into the foothills of the Appalachian Mountains.
Honoring the Nation’s Best in Healthcare
The 2019 Excellence in Healthcare Awards celebrate and honor those committed to improving healthcare for patients, employees, and physicians.
Defining Action Alerts
What are action alerts?
Getting smart about smart hospitals
Using smart technology to strengthen the patient experience through comfort, trust, and communication sounds daunting, but as healthcare pushes ahead into the mid-21st century, the technology becomes available to implement a smarter way to care and create a better patient experience.
What could I have done differently
If excellence is the measurement goal, why not just ask patients how to get there? Would that not be the most direct path to success?