by PRC | Sep 20, 2018 | Employee Experience
By: Cynthia A. King, PhD, Director of Client Organizational Development Most of us have been there at least once in our lives. You head out, traveling for work or vacation, and suddenly an unexpected situation delays you. Whether it’s due to weather, a mechanical...
by PRC | Aug 16, 2018 | Patient Experience
Remember when your mother told you to “go outside and get some fresh air?” Maybe if you whined a bit she tried to convince you that fresh air would do your growing bones some good? Increasing research shows that this notion is more than just an old wives’ tale. Fresh...
by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
by PRC | May 17, 2018 | Consumer & Brand
In today’s interconnected and social media world, consumers rely on reviews to help make informed decisions on everything from which brand of shoes to purchase to where to make dinner reservations. It’s not just consumer goods being researched: Healthcare...
by PRC | May 10, 2018 | Patient Experience
PRC is celebrating Nursing Week 2018! We love and are proud of all our nursing partners across the country. Keep up the amazing work, nurses, none of us can do it without you! If sickness is a battle and physicians are the commanding officers, nurses are the...
