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Tag: Patient Surveys

Now Submitting! CoreQ Data with PRC

March 4, 2020

Facilities participating in the AHCA/NCAL Quality Initiative Recognition Program for skilled nursing care centers and assisted living facilities can now submit data through PRC

Posted in Patient ExperienceTagged AHCA, assisted Living, CoreQ, Nursing Care Centers, Patient Experience, Patient Surveys
Circling the 12th on a calendar

HCAHPS Calendar for 2020

December 17, 2019

PRC is a partner in every sense of the word — we define success the way our clients define success.

Posted in Patient ExperienceTagged CAHPS, government surveys, HCAHPS, Patient Experience, Patient Satisfaction, Patient Surveys, Value Based Purchasing, VBP
Stethoscope sitting on top of a clipboard with multiple charts

OAS CAHPS Proposed Rule

November 12, 2019

On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems.

Posted in Patient ExperienceTagged CAHPS, CMS, Federal Register, Hospital Compare, OAS CAHPS, Patient Surveys, Surveys, VBP
Compass on a green background

Experience Mapping

November 5, 2019

Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.

Posted in Excellence Accelerator, Patient ExperienceTagged Best Practices, Excellence Accelerator, Patient Experience, Patient Loyalty, patient perceptions, Patient Surveys
First-Person view of roller coaster going down a track

Point in Time vs. Ongoing Surveys: Who comes out on top?

October 11, 2019

How do you collect data that is both representative and accurate, especially when it’s impossible to survey everyone in your community?

Posted in Consumer & BrandTagged Best Practices, Consumer, Consumer and Brand, Patient Surveys, point in time surveys, Statistics, Surveys, video
Senior doctor with smartphone working at the office.

Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?

October 9, 2019

Households across the country are dropping landlines and moving to cell phones. But are people on the phone less?

Posted in Consumer & BrandTagged Best Practices, Consumer, Consumer and Brand, government surveys, Methodology, Participation, Patient Surveys, Survey Design, Surveys, TechnologyLeave a comment
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