Facilities participating in the AHCA/NCAL Quality Initiative Recognition Program for skilled nursing care centers and assisted living facilities can now submit data through PRC
Tag: Patient Surveys
HCAHPS Calendar for 2020
PRC is a partner in every sense of the word — we define success the way our clients define success.
OAS CAHPS Proposed Rule
On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems.
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
Point in Time vs. Ongoing Surveys: Who comes out on top?
How do you collect data that is both representative and accurate, especially when it’s impossible to survey everyone in your community?
Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?
Households across the country are dropping landlines and moving to cell phones. But are people on the phone less?