by PRC | Oct 9, 2019 | Consumer & Brand
Households across the country are dropping landlines and moving to cell phones. But are people really talking on the phone less? A misperception of many is that people don’t want to do phone surveys from their cell phone and prefer online instead. Many will say that...
by Noah Larsen | Sep 19, 2019 | Patient Experience
Reliability is the degree to which a measure will produce the same result every time. A ruler is inflexible; its demarcations do not vary. When we use it to measure a block of wood, for example, it produces the same result every time. Likewise, a good survey question...
by Isaiah Dominguez | Sep 6, 2019 | Patient Experience
On desktops, PRCEasyView.com® was the industry’s first online data analysis platform. Fast forward to today and PRC continues to break ground: introducing the PRC EasyView® app, the industry’s first real time data and reporting platform for mobile devices. PRC’s real...
by Noah Larsen | Sep 4, 2019 | Patient Experience
For many hospitals, PRC uses stratified sampling at the discharge unit level to measure the inpatient experience. This sampling strategy ensures that all units are receiving adequate data on which to base action plans, monitor progress, and assess improvements. Even...
by Noah Larsen | Aug 30, 2019 | Patient Experience
The response scale used in patient perception research is often the most scrutinized aspect of the survey. We want to obtain the most quantitative scale possible, but in turn, we also have to appreciate the fact that we are trying to capture a qualitative evaluation...
