by Noah Larsen | Feb 8, 2019 | Patient Experience
When surveying patients, we want respondents to recognize the legitimacy of PRC’s call, and also want to point respondents to think about the specific healthcare experience for which we are calling.
by PRC | Oct 3, 2018 | Patient Experience
Alexa, why does my head hurt?” She doesn’t have an answer yet, but it shouldn’t surprise anyone when she does. As smart technology surrounds more and more elements of daily life, many providers look to that technology to better communicate with and ease the minds of...
by PRC | Aug 16, 2018 | Patient Experience
Remember when your mother told you to “go outside and get some fresh air?” Maybe if you whined a bit she tried to convince you that fresh air would do your growing bones some good? Increasing research shows that this notion is more than just an old wives’ tale. Fresh...
by PRC | Jul 24, 2018 | CHNA
If you’re not sure how best to meet the Community Health Needs Assessment (CHNA) requirements set forth by healthcare reform legislation and built into new IRS regulations, you’re not alone. For our experienced CHNA team, the overall goal of each assessment is to...
by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
