With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Tag: Patient
VOICES®: Bring Context to Patient Comments
VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient.
VOICES: Hear Your Patients Celebrating Their Experiences
VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient.
Evolving Differently: The Next Generation of Measuring Patient Experience
One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.”