PRCcast Mondays With Mel: Disrupting Healthcare Innovation with Dr. Trevor Turner

From horses to humans, Dr. Trevor Turner is disrupting traditional views on medicine. As a physician and PRC Excellence Accelerator® coach, Trevor has a passion for surgical alternatives and stirring up some dust…literally.

Stressed nurse sitting at her desk with laptop and coffee as multiple doctors approach her

Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery

With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.