We’ve all experienced bad service at some point in our life, but what separates the “that was unpleasant” from the “never again!” experiences? Often, it depends on how the employees handled the situation. Watch now.

We’ve all experienced bad service at some point in our life, but what separates the “that was unpleasant” from the “never again!” experiences? Often, it depends on how the employees handled the situation. Watch now.