In the most recent Care Compare update, we see that national HCAHPS response rates have continued to fall.
We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.
The 2018 feasibility test found that none of the web-survey variations resulted in significantly higher response rates from the control method of mail with phone follow-up.
On New Year’s Day, we started 2019 with a new tagline: Healthcare Differently. We wanted to do more than just make New Year’s Resolutions we wanted to start seeing more than just the forest through the trees.
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