In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.
Tag: Response Rates
CMS Advice on Improving your HCAHPS Data Representativeness with Response Rates: An Important Step Towards Better Health Equity
Response rates can contribute to the representativeness of your studies, and PRC’s approach to HCAHPS helps our clients actualize both.
National HCAHPS Response Rates Continue to Fall
In the most recent Care Compare update, we see that national HCAHPS response rates have continued to fall.
How does Survey Response Rate Impact HCAHPS Summary Star Ratings?
We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.
Results are in: Web Survey Testing in the ED
The 2018 feasibility test found that none of the web-survey variations resulted in significantly higher response rates from the control method of mail with phone follow-up.
Halfway to Differently: Checking in with our New Year’s Promise
On New Year’s Day, we started 2019 with a new tagline: Healthcare Differently. We wanted to do more than just make New Year’s Resolutions we wanted to start seeing more than just the forest through the trees.