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Tag: Response Rates

Nurse at right bedside listening to female patient's heartbeat with a stethoscope.

Revisiting Our HCAHPS Response Rate Analysis Post-Pandemic

May 31, 2023

In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.

Posted in Patient ExperienceTagged covid-19, HCAHPS, Patient Experience, Response Rates
Person on phone taking px survey

CMS Advice on Improving your HCAHPS Data Representativeness with Response Rates: An Important Step Towards Better Health Equity

August 30, 2022

Response rates can contribute to the representativeness of your studies, and PRC’s approach to HCAHPS helps our clients actualize both.

Posted in Patient ExperienceTagged HCAHPS, health equity, Phone Survey, Representation, Response Rates
Healthcare professional using tablet to view PX data.

National HCAHPS Response Rates Continue to Fall

April 21, 2021

In the most recent Care Compare update, we see that national HCAHPS response rates have continued to fall.

Posted in Patient ExperienceTagged CAHPS Updates, Care Compare, HCAHPS, Patient Experience, Response Rates
Person taking an Esurvey on a phone to generate star ratings

How does Survey Response Rate Impact HCAHPS Summary Star Ratings?

December 9, 2019

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Posted in Patient ExperienceTagged CMS Star Ratings, government surveys, HCAHPS, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, Response Rates, Surveys, Value Based Purchasing
Taking an Esurvey on a tablet

Results are in: Web Survey Testing in the ED

December 4, 2019

The 2018 feasibility test found that none of the web-survey variations resulted in significantly higher response rates from the control method of mail with phone follow-up.

Posted in Patient ExperienceTagged CAHPS, government, government surveys, HCAHPS, Response Rates, Survey Design, Surveys
Laptop on desk with “We Measure Healthcare Differently” video pulled up

Halfway to Differently: Checking in with our New Year’s Promise

July 2, 2019

On New Year’s Day, we started 2019 with a new tagline: Healthcare Differently. We wanted to do more than just make New Year’s Resolutions we wanted to start seeing more than just the forest through the trees.

Posted in UtilityTagged Healthcare Differently, PRC Excellence, Response RatesLeave a comment
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