Uncovering Bright Spots

Executing the best strategy to improve our patients’ experiences requires us to start from within. This does not mean we can discount successful strategies others have used. No matter the source, there are plenty of process lessons we can learn from others. The best lessons, however, are often found within the walls of our organizations. The “positive deviance” approach to problem solving asks, “What are we doing RIGHT?” and “How can we replicate success?” It is a communal approach to improvement that employs open discussion, critical thinking, and creativity.