Our high-quality survey research, analytics tools, and coaching gives voice to healthcare organizations, patients, and the whole community. We partner with organizations to support their efforts in improving healthcare for all by becoming better places for patients to be treated, physicians to practice medicine, and employees to work.

Our Story

On July 4, 1962, a few months before the Cuban Missile Crisis, teenage Joe Inguanzo, his mother, and three younger siblings arrived as Cuban refugees in Coral Gables, Florida, just south of Miami. With just the clothes on his back, he borrowed a dime to call an uncle in Miami and let the rest of his family know they had safely arrived in the United States. Eager to learn and excited for the opportunities now available, Dr. Inguanzo soon enrolled at the University of Nebraska–Lincoln. There he met his future business partners, Ken Livingston and Dr. Inguanzo’s now-wife, Joyce Inguanzo.

After earning a Bachelor of Science in Engineering with Honors, a Master of Science as well as a Doctor of Philosophy degree in Engineering, Dr. Inguanzo quickly learned that he much preferred controlling his own destiny and decided to start his own business.

Hoping to marry his passion for mathematics and computers with his instinct that healthcare could be more than just “very good,” he co-founded PRC in 1980 along with Ken, Joyce, and Tom Schleff. What started as a four-person business run out of the basement of the Livingston’s home evolved into a nationally recognized organization supporting over 2,500 healthcare organizations across all 50 states. As the nation’s only privately-held healthcare research and consulting organization, Dr. Inguanzo remains our President and CEO, proudly continuing the tradition of excellence for his clients and employees alike.

Healthcare Differently

At PRC, we take healthcare personally. Always with an eye toward improving the patient experience, we’re dedicated to producing research and coaching which serves every dimension of the optimal healthcare equation. That’s why our support extends beyond the patient and into the realm of employee engagement, physician partnership and alignment, community health needs, government-mandated reporting, consumer and brand studies, and more. We believe that different problems demand different solutions and have grown a team dedicated to creating that reality for our partners.

Services

Over nearly 40 years, we’ve partnered with thousands of healthcare organizations of every shape and size imaginable. No matter what kind of information you might require, or what special circumstances may exist, we have the tools and expertise to meet your needs. And, as a SOC-2 certified organization with high data security, you can always share data with peace of mind.

Research

Research

Engagement
Loyalty
Awareness

Coaching

Coaching

Excellence Accelerator
Consulting
Insights

Analytics

Analytics

Star Ratings
Patient voices
Industry-leading response rates

Government

Government

CAHPS surveys
Accredited NCQA-certified vendor
Schedule H Compliant CHNAs

Our Values

Quality

We have a genuine commitment to doing things right. We understand that the balance of timeliness, accuracy, and reliability results in the highest quality information and resources for our partners.

Service

Every one of us has a responsibility to provide a level of service that exceeds the expectations of all customers, both external and internal.

Collaboration

As a team, we can accomplish more than any one of us could individually. As a member of this team, we will excel at our work so that others can excel at theirs.

Innovation

We focus our efforts on excellence and the continual enhancement of process, product, and service. Through our creativity and expertise, we offer efficient and affordable solutions.

Growth

The legacy of PRC is ours to build. We recognize that expanding our services and products to new and existing clients complements our mission and brings meaningful benefit to our community.

The legacy of PRC is ours to build. By always striving for growth, we achieve our mission to bring meaningful benefit to our community.

Join Our Team

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