by Noah Larsen | Jul 1, 2019 | Employee Experience, Patient Experience
Key Drivers are determined through statistical analysis using survey responses from patients discharged from the survey area; they tell you what aspects of care are most influential in creating excellent patient experiences. By helping narrow your focus on what is...
by Noah Larsen | Jul 1, 2019 | Patient Experience
“Lag time” refers to the amount of time between a patient’s experience and when the survey of that patient’s experience is administered, and research indicates that this amount of time affects patient perceptions in HCAHPS surveys. You can think of this as “lag...
by Noah Larsen | Jun 24, 2019 | Patient Experience
The primary objective of using a random sample survey methodology is to speak intelligently about the entire population from which the sample is taken. The biggest impediment to accomplishing this goal is the injection of bias. Here we explain how PRC’s telephone...
by Noah Larsen | Jun 17, 2019 | Employee Experience
A daily commitment to make sure all leaders and staff are aware of safety operations, risks, and barriers. Our experience with best practice is that leaders come together in the beginning of the shift. All leaders and managers review what operations are going to look...
by Noah Larsen | Jun 17, 2019 | Employee Experience, Patient Experience
Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities it serves in Kentucky and Indiana. With their ongoing commitment to patient quality care, Owensboro Health engaged PRC to help drive excellence...
