by Noah Larsen | Jan 25, 2019 | Patient Experience
Studying what’s wrong, communicating compassion with patients, identifying opportunities for improvement, and coaching for excellence; all of which contribute to improving PX in your organization.
by PRC | Jan 24, 2019 | Patient Experience, Utility
We measure excellence. That’s important. But sometimes we settle for items that are less than excellent in life. Take my morning coffee for example; it’s an important part of the day. Maybe I’m high maintenance, but I want it to be an excellent experience that starts...
by PRC | Jan 24, 2019 | Patient Experience
What better way to begin the new year than with a working knowledge of the latest updates to OAS CAHPS? Even though reporting has been delayed, there’s still lots to know. So why not give yourself the gift of OAS CAHPS expertise this holiday season by checking...
by Isaiah Dominguez | Jan 23, 2019 | Patient Experience
When it is Neither Yes nor No: Understanding and Explaining Health Statistics Remember that classroom setting where numbers seemed to blend into the chalkboard? The basic 2+2=4 became obsolete and letters started to get involved in the equation? We’ve all been there,...
by Noah Larsen | Jan 14, 2019 | Patient Experience
Care transitions measurement was added to the HCAHPS survey in January 2013, and became part of Value-Based Purchasing as of 2016 patients. One of the goals for this added measurement is to lower re-hospitalization rates, by ensuring patients have the proper education...
by PRC | Nov 9, 2018 | Patient Experience
In a notice published this week, the Agency for Healthcare Research and Quality (AHRQ) is seeking approval to collect and publish data for the Child Hospital Consumer Assessment of Healthcare Provides and Systems (Child HCAHPS). If approved, AHRQ would develop a...
