Kathy brings her passion for life and service to her work. Her strong experience in a variety of service industries enables her to bring a unique perspective to healthcare. Kathy combines her significant proficiency in healthcare human resources and organizational development with her customer service work, resulting in coaching and mentoring techniques that are highly effective. A strategic thinker, Kathy focuses on solutions, approaching improvement with creativity, innovation, and collaboration. Her exceptional communication and presentation skills make her a sought-after presenter and coach. She has a track record for designing and teaching tools and methods that truly change behavior and, ultimately, the experience for every patient in each hospital she works with.
She began her career in account services, customer service, and training, and quickly moved into leadership roles. Her first healthcare positions utilized her extensive relationship-building talents and offered her the opportunity to get to know and understand the special challenges of patients, families, and others in the community. Next, she was promoted into senior leadership positions, overseeing the patient experience in a multiple hospital system. Her success in that role led to overseeing corporate-level organization effectiveness, with responsibility for strategy, design, and implementation for 5 hospitals and 40+ clinics.
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