How to Become a Top Performer: 5 P’s of Patient Experience

Top performing hospital employee pushing patient in wheelchair

In this webinar, Sandy Vandertie and Melody Hargis of Door County Medical Center share their foundational elements of success as a top performer and how to accomplish those steps with consistency throughout your inpatient and emergency department care. The presenters will cover “how to sustain the gain” and repeat the daily reminder of teach, coach, mentor, and guide for better staff engagement.

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About the Presenter

Melody Hargis -Director of Inpatient Services Door County Medical Center (DCMC)

Melody Hargis is the Director of Inpatient Services. Her background includes 25+ years in supervisory roles both military and civilian. Melody’s current role and responsibilities at Door County Medical Center (DCMC) includes supervision of the ICU, MED/SURG, OB, and House Supervisors. Since her time as Inpatient Director Melody has achieved multiple platinum, top-box and 5-star rankings to include patient experience scores in the 99th percentile for 5 years running. Prior to moving to Door County she was a member of the U.S. Navy Nurse Corps called to active duty and stationed at Landstuhl, Germany. While in Europe she served an additional 7 years in leadership positions having the upmost respect for the military and their families. Melody and her husband Joe have two children; a son Sam and a daughter Hannah who also serves as a U.S. Navy Nurse. Melody is committed to improving patient care and clinical outcomes with a passion for patient experience. She is dedicated to empowering the new generation of nurses; building strong, collaborative teams that contribute to patient satisfaction and superior clinical and operational performance.

Sandy Vandertie -Director of Outpatient Services Door County Medical Center (DCMC)

Sandy Vandertie is the Director of Outpatient Services for Door County Medical Center (DCMC). She is most known for her loyalty and commitment to community. She has been a DCMC employee for 32 years, most of those years as a staff RN in the Emergency Department (ED). This is where Sandy developed her sense of leadership and teamwork. She became the leader about 10 years ago and has worked to serve the ED team, community, and DCMC during that time, by helping the team live out the motto; be the Best Part of their Worst Day. In 2019, Sandy was named Rural Health Ambassador of the Year by the Rural Wisconsin Health Cooperative. The ED team has received several 4 star awards from PRC for Overall Quality of Care. It has been her personal and professional goal to assist the ED team to reach the 90th percentile for Overall Quality. Sandy has four children and resides with her husband, Gary. She loves the outdoors and spending time with family.