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National HCAHPS Response Rates Continue to Fall
In the most recent Care Compare update, we see that national HCAHPS response rates have continued to fall.
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National Health Survey Brief: Racial/Ethnic Health Equity in the US
Race & ethnicity are risk markers for other underlying conditions impacting health, such as housing, education, and other social determinants.
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How Your HCAHPS Data Gets Used
Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.
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When the Patient Experience Shifts: Findings and Implications from our Nationwide Analysis
Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.
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Security Services
This rapid improvement resource focuses on staff engagement in security services & applicable communication best practices.
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Transforming COVID Patient Care: A PRC Partner Spotlight
Sparrow Hospital realized they could use their resources to shift the paradigm in COVID-19 management by allowing families to have visitations with patients.
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