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Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
publication
What Patient Experience Excellence Looks Like with Lara Burnside
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
audio
What it Takes to Restore a Culture of Civility in Healthcare
The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.
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Twinkle, Twinkle, Little Star: Cradling Babies & Employees
Taumaoe Gaoteote from Santa Clara Valley Medical Center shares strategies to boost patient & employee experience as life enters the world.
video
How Leadership Behavior Helps Reduce Employee Turnover
Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.
audio
Case Study: Creating a Community Focal Point
Saint Anthony Hospital’s longstanding dedication to improving the health of their community is embodied in their upcoming initiatives.
publication