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Launch Event: Introducing the Healthcare Experience Academy

Join us for an exclusive look at a unique healthcare learning opportunity with the Healthcare Experience Academy.

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2021 CAHPS® Round-Up

Join PRC experts for an informative webinar that covers developments and updates in CAHPS® and VBP throughout 2021.

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Case Study: Fostering a Culture of Excellence

Mission Regional’s dedication, coupled with PRC’s continued partnership, translates to an excellent care experience in the eyes of patients.

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CMS Finalizes Changes to VBP Due to Pandemic

CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).

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Guide to Retaining Excellent Employees

For organizations looking to improve their retention, the most powerful resource are the very employees they’re trying to retain.

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Call center staff speaking with patient following discharge
CARES™ Connect: Elements of an Effective Discharge Solution

Post-discharge communication is relatively commonplace in healthcare, so what makes CARES™ Connect stand out from other discharge solutions?

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