The last several months have brought profound changes to both the employee experience and patient experience. Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to understand the impact of this pandemic on patient perceptions of care. We are delighted to offer this complimentary webinar in order to share our learning with others. We will review data from our HCAHPS and ED Loyalty studies and share our observations in order to provide context that you can use when reflecting on 2020 with your colleagues. We will also share three high-impact strategies that your organization can adopt to demonstrate compassionate, person-centered care in any circumstance.
Interested? Register for the webinar here.