Organizations are making greater investments toward improving patient experience than ever before, especially interactions between caregivers and patients. To both understand the return healthcare organizations are getting from their investments in patient experience, and to feel confident that the measurement accurately reflects the perceptions of their entire patient population, more research than ever is being done on the methods and standards for evaluating patient experience performance. With that research comes myths and misconceptions about the statistics behind the surveys. PRC patient experience experts break down the numbers and shed some insight on
how exactly response rate impacts HCAHPS scores.
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