by James Ratliff | May 24, 2023 | Patient Experience
CMS continues to move forward with its plan to require hospital participation in the OAS CAHPS survey as of January 2024. PRC is beginning discussions to assist our client partners in performing file reviews to determine if any changes are needed to their extract...
by Noah Larsen | Sep 18, 2019 | Patient Experience
Conducting senior leader rounding (SLR) in the ambulatory setting is an equally rewarding experience for the executive conducting the rounds and the staff/providers or leaders visited in their place of practice. While conducting SLR in the ambulatory setting is very...
by Noah Larsen | Jul 3, 2019 | Patient Experience
Patient Safety is a foundational expectation of the patient experience and an important driver of loyalty. The reality is that the role of the patient is foreign for us as individuals—especially in the outpatient and ambulatory settings where we have more limited time...
