by Noah Larsen | Mar 3, 2022 | Employee Experience
Today’s episode of the Healthcare Experience Matters podcast is all about strategies for avoiding blame and judgement. We explore this topic with Katie Owens, the Co-Founder and President of the Healthcare Experience Foundation (HXF) and PRC’s Senior Vice...
by Isaiah Dominguez | Jan 8, 2021 | Employee Experience
Empowered women empower women. And although we all know we need to close the gender gap in healthcare, this demands more than telling women to just climb the corporate ladder—it’s about creating the confidence to do so. The American Hospital Association reports that...
by Isaiah Dominguez | Sep 18, 2019 | Consumer & Brand
As with any consumer industry, healthcare consumer attitudes change over time, with the latest trends reminding healthcare leaders that, above all, patients are consumers (and vice-versa). We recognize the need to stay up-to-date with consumer habits and are excited...
by PRC | Jun 21, 2019 | Patient Experience
Methodist Health System fiercely embraces its commitment to service excellence. Implicit in its tagline, “The Meaning of Care®,” is the promise that leaders and employees at every level of the organization give their best effort every day, while fostering and...
by PRC | Oct 29, 2018 | Excellence Accelerator
Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. With continuous improvement in healthcare solutions, patients expect higher levels of care with integrations across the entire system, forcing...