With efforts in place to avoid blame and judgement, we create an atmosphere that allows the patient experience to better thrive.
Tag: Culture
Minding the Gap: How Confidence Overrides Ability for Women Leading Hospitals
Although we all know we need to widen the gender gap in healthcare, this demands more than telling women to just climb the corporate ladder—it’s about creating the confidence to do so.
2019 PRC National Healthcare Consumer Study
After a summer of conducting research spanning the country, the 2019 study is now available for download.
Case Study: 7 Ways to Meet and Exceed Patient Expectations
Methodist Health System uses multiple research tools for strategic decisions. Learn how PRC data can help build a culture of excellence.
Accelerate Your Path to Excellence
We’re expanding our suite of services to include PRC Excellence Accelerator®, powered by Healthcare Experience Foundation. This new offering will provide on-site coaching and comprehensive solutions to drive meaningful outcomes.
Cultivating Cultural Competency
While the importance of understanding a patient’s spoken language is almost a given at this point, many often overlook the role of the culture which supports that language.