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Tag: Culture

Business people pulling rope in opposite directions at office

Avoiding Blame and Judgement, an Interview with Katie Owens – Healthcare Experience Matters Podcast

March 3, 2022

With efforts in place to avoid blame and judgement, we create an atmosphere that allows the patient experience to better thrive.

Posted in Employee ExperienceTagged Blame, Culture, employee culture, Healthcare Experience Matters, Work Environment
Woman leading a meeting in a hospital

Minding the Gap: How Confidence Overrides Ability for Women Leading Hospitals

January 8, 2021

Although we all know we need to widen the gender gap in healthcare, this demands more than telling women to just climb the corporate ladder—it’s about creating the confidence to do so.

Posted in Employee ExperienceTagged Communication, Culture, development, Employee Engagement, Employee Satisfaction, feminism, leadership, personal growth, PRC, Values, women
PRC's 2019 National Consumer Study booklet placed on a desk

2019 PRC National Healthcare Consumer Study

September 18, 2019

After a summer of conducting research spanning the country, the 2019 study is now available for download.

Posted in Consumer & BrandTagged Community Health, Consumer, Consumer and Brand, Culture, Healthcare, healthcare marketing, millennials, Patient Experience
Empty medical form ready to be used

Case Study: 7 Ways to Meet and Exceed Patient Expectations

June 21, 2019

Methodist Health System uses multiple research tools for strategic decisions. Learn how PRC data can help build a culture of excellence.

Posted in Patient ExperienceTagged CAHPS, Culture, Patient Experience, Patient Satisfaction, Patient SurveysLeave a comment
Blurred shot of a team of doctors standing together in a hospital

Accelerate Your Path to Excellence

October 29, 2018

We’re expanding our suite of services to include PRC Excellence Accelerator®, powered by Healthcare Experience Foundation. This new offering will provide on-site coaching and comprehensive solutions to drive meaningful outcomes.

Posted in Excellence AcceleratorTagged Coaching, Consulting, Culture, Excellence, Excellence Accelerator, Healthcare Experience, Leadership Solutions, PRC, TrainingLeave a comment
Focus group coming together to discuss cultural implications of language and dialect

Cultivating Cultural Competency

October 11, 2018

While the importance of understanding a patient’s spoken language is almost a given at this point, many often overlook the role of the culture which supports that language.

Posted in CHNATagged Best Practices, CHNA, Communication, Community, Community Health, Community Health Needs Assessment, CultureLeave a comment
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