When I was very young, I wanted to be a zookeeper. Not because I had a strong yen for biology or a desire to clean up after elephants, but because I was deeply indignant that going to the zoo only meant looking, not touching.
While independent physicians are very much not mermaids, the myths surrounding them nonetheless damage perceptions and relationships.
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience.
Moving the patient experience from very good to excellent.
Leveraging voice-activated AI to help caregivers could be the revolution healthcare needs to accommodate both the need for better data and the need for more human connection.
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.