When I was very young, I wanted to be a zookeeper. Not because I had a strong yen for biology or a desire to clean up after elephants, but because I was deeply indignant that going to the zoo only meant looking, not touching.
Tag: Employee Satisfaction
The Myth of the Independent Physician
While independent physicians are very much not mermaids, the myths surrounding them nonetheless damage perceptions and relationships.
6 Tips for Evaluating and Choosing a Survey Partner for Caregiver Engagement
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience.
Case Study: Playing Every Point
Moving the patient experience from very good to excellent.
Alexa’s New Job: Leveraging AI for Patient Experience and Combatting Physician Burnout
Leveraging voice-activated AI to help caregivers could be the revolution healthcare needs to accommodate both the need for better data and the need for more human connection.
Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.