While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.

While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.
Among PRC’s methodologies for patient experience research, the most common are phone interviews and Esurveys.
In 2021, CMS will test modifications to web-based survey modes & investigate potential new questions not currently included on HCAHPS surveys.