While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.
PRC Esurveys: Frequently Asked Questions
Among PRC’s methodologies for patient experience research, the most common are phone interviews and Esurveys.
2021 HCAHPS Mode Experiment Preview
In 2021, CMS will test modifications to web-based survey modes & investigate potential new questions not currently included on HCAHPS surveys.