by Noah Larsen | Aug 29, 2019 | Patient Experience
One of the goals of HCAHPS is to produce fair comparisons of hospitals; to that end, there are two adjustments that CMS applies to your data before scores are publicly reported on Hospital Compare: a patient mix adjustment (PMA) and a mode adjustment.
by Noah Larsen | Jul 1, 2019 | Patient Experience
“Lag time” refers to the amount of time between a patient’s experience and when the survey of that patient’s experience is administered, and research indicates that this amount of time affects patient perceptions in HCAHPS surveys. You can think of this as “lag...
by Isaiah Dominguez | Mar 18, 2019 | Patient Experience
Each year, PRC participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey vendor training to stay up to date on CAHPS happenings. So what did we find out this year? HCAHPS has some big changes headed our way for 2019!...
by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
by PRC | May 10, 2018 | Patient Experience
PRC is celebrating Nursing Week 2018! We love and are proud of all our nursing partners across the country. Keep up the amazing work, nurses, none of us can do it without you! If sickness is a battle and physicians are the commanding officers, nurses are the...
