by Noah Larsen | Apr 22, 2022 | Patient Experience
Last year, CMS published a table that summarized changes in individual hospital level scores seen during the first three quarters of 2020. Now, they have updated that table to contain data through Q3 2021. They compared mode and patient mix adjusted top box scores for...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS also validated what many of PRC’s clients are seeing – since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures. While we expected we would see...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for what they’re referring to as “HCAHPS 2.0.” CMS conducted a mode experiment with 45 nationally representative hospitals...
by Noah Larsen | Feb 17, 2022 | Why is PX important?
PRC’s PX Success Series “Why is PX Important?” sessions provide education on the power of excellence, including the impact on loyalty, and the outcomes of creating an excellent experience. Also included in this series is an overview of the importance...
by Noah Larsen | Jan 27, 2022 | Employee Experience, Patient Experience
Fostering a Culture of Excellence Hosted by Amy Searls and Kane Dawson of Prime Healthcare As with other health systems across the nation, Prime Healthcare’s patient experience model has pivoted in lieu of COVID and staffing challenges. Hear about how one of...