by Noah Larsen | Oct 22, 2019 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
by Noah Larsen | Oct 7, 2019 | Patient Experience
Supporting and partnering with patients across the continuum of care is an essential element of patient centered excellence and delivering quality outcomes for our patients. Now more than ever before this partnership matters as much for the care experience as for...
by Isaiah Dominguez | Sep 30, 2019 | Excellence Accelerator
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people. That same year, Wang revisited a Medium article detailing how ethnography is the key to making big...
by Noah Larsen | Sep 24, 2019 | Patient Experience
Control charts, or “Shewhart charts,” have become increasingly popular as part of a hospitals’ quality improvement regimen. They are often used when analyzing hospital acquired infections, emergency room wait times, and several other quantitative processes that need...
by Isaiah Dominguez | Sep 18, 2019 | Consumer & Brand
As with any consumer industry, healthcare consumer attitudes change over time, with the latest trends reminding healthcare leaders that, above all, patients are consumers (and vice-versa). We recognize the need to stay up-to-date with consumer habits and are excited...
