Your organization will receive a notification if someone mentions a serious situation during a patient experience survey.
How well do your departments communicate with each other? What about internally? Without effective communication avoidable safety errors will continue to occur.
In order to develop a qualitative and inclusive patient safety report, PRC spoke with professionals from hospitals and health systems across the country about their organizations.
PRC is a partner in every sense of the word — we define success the way our clients define success.
We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.
PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Check out what happened!