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Tag: Patient Satisfaction

Patient Safety: Challenge & Solution Series [pt III]

April 7, 2020

How well do your departments communicate with each other? What about internally? Without effective communication avoidable safety errors will continue to occur.

Posted in Employee ExperienceTagged challenge and solution, Communication, Employee Engagement, Employee Satisfaction, Patient Experience, patient safety, Patient Satisfaction
Group of people waiting in emergency room hallway

Patient Safety Report: 3 Key Highlights

February 13, 2020

In order to develop a qualitative and inclusive patient safety report, PRC spoke with professionals from hospitals and health systems across the country about their organizations.

Posted in Employee ExperienceTagged AHRQ, Employee Engagement, Employee Satisfaction, patient safety, Patient Satisfaction, SOPS
Circling the 12th on a calendar

HCAHPS Calendar for 2020

December 17, 2019

PRC is a partner in every sense of the word — we define success the way our clients define success.

Posted in Patient ExperienceTagged CAHPS, government surveys, HCAHPS, Patient Experience, Patient Satisfaction, Patient Surveys, Value Based Purchasing, VBP
Person taking an Esurvey on a phone to generate star ratings

How does Survey Response Rate Impact HCAHPS Summary Star Ratings?

December 9, 2019

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Posted in Patient ExperienceTagged CMS Star Ratings, government surveys, HCAHPS, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, Response Rates, Surveys, Value Based Purchasing

2019 Excellence in Healthcare Fall Summit Recap

December 6, 2019

PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Check out what happened!

Posted in Excellence Accelerator, Patient Experience, UtilityTagged Best Practices, Communication, Conference, Excellence, Nursing Engagement, Patient Experience, Patient Satisfaction, PRC, Regional Summit, Summit
Kathy Boswell speaking to attendees at 2019 PRC Regional Fall Summit

Excellence In Healthcare Regional Summit – What an Opportunity!

November 20, 2019

Personally, I love to take advantage of opportunities as they present themselves. Whether a prospect comes at me professionally or in my private life, I can’t resist the chance to experience, pursue, or learn something new.

Posted in Patient Experience, UtilityTagged Best Practices, Conference, Excellence, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, Summit
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