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Tag: Patient Satisfaction

Phone interviewer conducting a successful survey with participant gladly discussing her patient experience

VOICES®: Bring Context to Patient Comments

May 10, 2019

VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient.

Posted in Patient ExperienceTagged Patient, Patient Experience, Patient Loyalty, Patient Satisfaction, Patient Surveys, PRC VoicesLeave a comment
Excellence in Healthcare Regional Summit flier with downtown Indianapolis set in the background

The 2019 Excellence in Healthcare Regional Summit: A Reflection

May 10, 2019

PRC was excited to host our first, one-day Excellence in Healthcare Summit in Indianapolis on May 3rd, 2019.

Posted in Employee Experience, Patient Experience, Physician Partnership, UtilityTagged Employee, Employee Engagement, Employee Satisfaction, Patient Experience, Patient Loyalty, Patient Satisfaction, Physician Engagement, Physician Partnership, Regional SummitLeave a comment
Doctor wrapping hand around patient’s hand to show empathy

Empathy Over Eyerolls

April 26, 2019

As humans, each of us is inclined to be a patient at some time or another, though with good fortune those times are few and far between.

Posted in Patient ExperienceTagged Employee, Employee Engagement, Patient Experience, Patient SatisfactionLeave a comment
Doctor and healthcare consultant speaking while walking down hospital hallway

How You’re Mistakenly Devaluing Efforts to Improve Patient Experience

April 25, 2019

The positive correlation between Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores and response rates accentuates the need for hospitals to have strong response rates for HCAHPS.

Posted in Patient ExperienceTagged Patient Experience, Patient SatisfactionLeave a comment
Phone interviewer conducting a successful survey with participant gladly discussing her patient experience

VOICES: Hear Your Patients Celebrating Their Experiences

April 19, 2019

VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient.

Posted in Patient Experience, UtilityTagged Patient, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, PRC Voices
Crowd of people gathered for presentation at a conference

The Beryl Institute Patient Experience Conference: To Care is Human

April 16, 2019

Each spring The Beryl Institute holds the Patient Experience Conference to support leaders improving the patient experience across various roles.

Posted in Patient ExperienceTagged Patient Experience, Patient SatisfactionLeave a comment
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