While you’ll never be able to satisfy all of the patients all of the time, managing a hospital system that inspires good faith and trust in the organization is much more rewarding than responding to angry comments.
Tag: Patient Satisfaction
Going the Extra Mile in an Unexpected Way can Lead to an Improved Customer Experience
Professional Research Consultants helps healthcare organizations monitor and enhance employee engagement.
Cultivating better health: Benefits of hospital gardens and the great outdoors
Research within the past decade offers mounting evidence supporting patient access to fresh air, inspiring designers to add a new feature to the hospital setting: gardens.
Deceived by Data
Organizations with low response rates have data which may not reflect a truly representative sample, dragging HCAHPS Scores down. PRC offers the expertise and resources to increase your response rate and capture the truly excellent patient experience your hospital offers.
Managing your reputation in today’s social media society
Healthcare research and decisions are based on internet searches, online reviews and recommendations on social media.
How do Nurses Impact HCAHPS Scores?
Did you know that significant relationship exists between the nurse work environment and all HCAHPS patient satisfaction measures, not just those related to nursing?