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Tag: Patient Satisfaction

Businesswoman on computer with online comments

Facing the music: What to do when online comments get tough

September 24, 2018

While you’ll never be able to satisfy all of the patients all of the time, managing a hospital system that inspires good faith and trust in the organization is much more rewarding than responding to angry comments.

Posted in Consumer & Brand, Patient ExperienceTagged Best Practices, online comments, Patient Experience, Patient Satisfaction, Social Media, TechnologyLeave a comment
Overhead view of customers in airport waiting area

Going the Extra Mile in an Unexpected Way can Lead to an Improved Customer Experience

September 20, 2018

Professional Research Consultants helps healthcare organizations monitor and enhance employee engagement.

Posted in Employee ExperienceTagged Communication, Consumer, Employee Engagement, Employee Satisfaction, Patient Experience, Patient SatisfactionLeave a comment
Potential Hospital Garden

Cultivating better health: Benefits of hospital gardens and the great outdoors

August 16, 2018

Research within the past decade offers mounting evidence supporting patient access to fresh air, inspiring designers to add a new feature to the hospital setting: gardens.

Posted in Patient ExperienceTagged Best Practices, Patient Experience, Patient Satisfaction, Patient Surveys, Social MediaLeave a comment

Deceived by Data

June 14, 2018

Organizations with low response rates have data which may not reflect a truly representative sample, dragging HCAHPS Scores down. PRC offers the expertise and resources to increase your response rate and capture the truly excellent patient experience your hospital offers.

Posted in Patient ExperienceTagged HCAHPS, Patient Experience, Patient Satisfaction, Patient Surveys, Response RatesLeave a comment
Red Stethoscope Forming A Thumb Up Symbol On White Background

Managing your reputation in today’s social media society

May 17, 2018

Healthcare research and decisions are based on internet searches, online reviews and recommendations on social media.

Posted in Consumer & BrandTagged Patient Experience, Patient Satisfaction, Patient Surveys, Social MediaLeave a comment
Scrubs with Stethoscope on Hanger Horizontal

How do Nurses Impact HCAHPS Scores?

May 10, 2018

Did you know that significant relationship exists between the nurse work environment and all HCAHPS patient satisfaction measures, not just those related to nursing?

Posted in Patient ExperienceTagged HCAHPS, Nurses, Nursing, Patient Experience, Patient SatisfactionLeave a comment
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