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Tag: Surveys

Person taking an Esurvey on a phone to generate star ratings

How does Survey Response Rate Impact HCAHPS Summary Star Ratings?

December 9, 2019

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Posted in Patient ExperienceTagged CMS Star Ratings, government surveys, HCAHPS, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, Response Rates, Surveys, Value Based Purchasing
Mother and daughter preparing a salad

PRC’s National Health Survey Brief: Nutrition, Physical Activity, and Weight

December 5, 2019

In the PRC National Health Survey, over two-thirds of American adults are classified as “overweight,” (67.8%) with almost half of those two-thirds also being “obese” (32.8%).

Posted in CHNATagged chronic health, Community, Community Health, Community Health Needs Assessment, nutrition, Obesity, overweight, physical activity, PRC, PRC National Health Survey, Surveys, weight
Taking an Esurvey on a tablet

Results are in: Web Survey Testing in the ED

December 4, 2019

The 2018 feasibility test found that none of the web-survey variations resulted in significantly higher response rates from the control method of mail with phone follow-up.

Posted in Patient ExperienceTagged CAHPS, government, government surveys, HCAHPS, Response Rates, Survey Design, Surveys
Stethoscope sitting on top of a clipboard with multiple charts

OAS CAHPS Proposed Rule

November 12, 2019

On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems.

Posted in Patient ExperienceTagged CAHPS, CMS, Federal Register, Hospital Compare, OAS CAHPS, Patient Surveys, Surveys, VBP
First-Person view of roller coaster going down a track

Point in Time vs. Ongoing Surveys: Who comes out on top?

October 11, 2019

How do you collect data that is both representative and accurate, especially when it’s impossible to survey everyone in your community?

Posted in Consumer & BrandTagged Best Practices, Consumer, Consumer and Brand, Patient Surveys, point in time surveys, Statistics, Surveys, video
Senior doctor with smartphone working at the office.

Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?

October 9, 2019

Households across the country are dropping landlines and moving to cell phones. But are people on the phone less?

Posted in Consumer & BrandTagged Best Practices, Consumer, Consumer and Brand, government surveys, Methodology, Participation, Patient Surveys, Survey Design, Surveys, TechnologyLeave a comment
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