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Tag: Technology

Senior doctor with smartphone working at the office.

Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?

October 9, 2019

Households across the country are dropping landlines and moving to cell phones. But are people on the phone less?

Posted in Consumer & BrandTagged Best Practices, Consumer, Consumer and Brand, government surveys, Methodology, Participation, Patient Surveys, Survey Design, Surveys, TechnologyLeave a comment
Doctor viewing and scrolling through healthcare information on a tablet

Alexa’s New Job: Leveraging AI for Patient Experience and Combatting Physician Burnout

August 20, 2019

Leveraging voice-activated AI to help caregivers could be the revolution healthcare needs to accommodate both the need for better data and the need for more human connection.

Posted in Patient Experience, Physician PartnershipTagged AI, Artificial Intelligence, Employee Satisfaction, Healthcare innovation, Physician, physician burnout, Physician Partnership, Robotics, Technology
Doctor with smart technology

Getting smart about smart hospitals

October 3, 2018

Using smart technology to strengthen the patient experience through comfort, trust, and communication sounds daunting, but as healthcare pushes ahead into the mid-21st century, the technology becomes available to implement a smarter way to care and create a better patient experience.

Posted in Patient ExperienceTagged Patient Experience, Patient Satisfaction, Patient Surveys, TechnologyLeave a comment
Businesswoman on computer with online comments

Facing the music: What to do when online comments get tough

September 24, 2018

While you’ll never be able to satisfy all of the patients all of the time, managing a hospital system that inspires good faith and trust in the organization is much more rewarding than responding to angry comments.

Posted in Consumer & Brand, Patient ExperienceTagged Best Practices, online comments, Patient Experience, Patient Satisfaction, Social Media, TechnologyLeave a comment
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