by PRC | Oct 9, 2019 | Consumer & Brand
Households across the country are dropping landlines and moving to cell phones. But are people really talking on the phone less? A misperception of many is that people don’t want to do phone surveys from their cell phone and prefer online instead. Many will say that...
by Isaiah Dominguez | Aug 20, 2019 | Patient Experience, Physician Partnership
“Hey, Siri, tell my next patient I’ll be in to see them in a few moments.” “Alexa, make sure Joe Smith takes this antibiotic three times a day for ten days.” “Google, what’s the recommended course of action for a patient presenting these symptoms?” Give your smart...
by PRC | Oct 3, 2018 | Patient Experience
Alexa, why does my head hurt?” She doesn’t have an answer yet, but it shouldn’t surprise anyone when she does. As smart technology surrounds more and more elements of daily life, many providers look to that technology to better communicate with and ease the minds of...
by PRC | Sep 24, 2018 | Consumer & Brand, Patient Experience
“This emergency room is so slow, my broken bone set itself while I waited!” “This surgeon is so terrible, he couldn’t win the board game Operation!” “The front desk here is so rude, they laugh at sick puppies and one-eyed kittens!” Reading comments like these on...
