PRC’s PX Success Series “Confidence in CAHPS®” sessions provide education about CAHPS® questions and measurement scales, sampling protocol and eligibility, reporting, and threshold and comparison options. The sessions also highlight best practices and rules around communicating with patients about CAHPS® surveys.
In this video, PRC equips you with the following learning objectives:
- Understanding it is acceptable and encouraged, even for HCAHPS, to talk with your patients to create awareness they may receive a call to provide feedback regarding their experience if you follow CMS communication guidelines
- Understanding what is acceptable and unacceptable to tell patients before they receive an HCAHPS survey
- Understanding methods and resources you can use for communicating with your patients about the survey
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