Responding to Negative Feedback on PX Surveys

High quality data collection in a professional and courteous manner is PRC’s utmost priority. Thus, we have several levels of Quality Assurance in place, including the daily monitoring of our telephone interviewers, who are all trained and coached at PRC. Because we are dealing with a complex population of respondents, we have to plan ahead for the occasional misunderstanding or patient complaint. We have protocols in place for how to investigate (and if necessary, correct) the basis of the claim, but we want you to feel comfortable if you are ever presented with a patient complaining about a telephone survey they received from PRC.