Security Services represents a vital team in the continuum of care, as well as consisting of a wide range of activities from keeping patients and employees safe, demonstrating a welcoming demeanor, as well as (when needed) deescalating conflict/dangerous scenarios. The skillset requires a wide range in variation. From emergency department entrances, patrolling hospital parking lots, inpatient areas, and beyond, demonstrating excellent care is necessary to create patient loyalty. This rapid improvement resource focuses on staff engagement in security services and communication best practices applicable across those experiences.
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